Shipping policy

Order Processing Time

All orders are processed within 1-7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that during high-demand periods, promotions, or holidays, processing times may be slightly delayed.

Shipping Time

Estimated delivery times vary depending on your location and the product ordered.

  • Domestic Shipping: 5–12 business days

  • International Shipping: 7–20 business days

Please note that delivery times are estimates and may be affected by factors outside our control, such as customs delays, carrier issues, weather conditions, or high order volumes.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

We may also offer:

  • Free shipping on selected products or promotions

  • Standard shipping rates based on destination

  • Express shipping (if available)

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

Please allow 2–5 business days for tracking information to update.

Delayed or Lost Orders

If your order is delayed beyond the estimated delivery time, please contact us at [your email address] and we will do our best to assist you.

If your package is confirmed lost in transit, we will work with the shipping carrier to resolve the issue and may offer a replacement or refund where applicable.

Incorrect Address

Please make sure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at [your email address] before your order is processed.

Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.

We are not responsible for delays caused by customs.

Split Shipments

In some cases, your order may arrive in multiple packages if items are shipped from different warehouses or suppliers. If this happens, you will receive separate tracking information for each shipment.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at [your email address] with:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

We will review the issue and arrange a replacement or refund if applicable.

Contact Us

If you have any questions about shipping, please contact us at:

Email: [neatora.shop@gmail.com]
Store Name: [Neatora.shop]